1. Introduction
This Privacy Policy explains how Big BCC LLC ("BigBCC," "we," "us") collects, uses and shares personal information when you use bigbcc.com, gobbcc.com, the BigBCC app and the referral program (the "Services").
2. Information we collect
Information you give us
- Order information: name, email, phone number, shipping and billing address, and order history.
- Payout information: details needed to pay commissions, such as bank or payment account details, and tax information where required.
- Communications: messages you send us, including through our contact form.
Information created when you use the Services
- Referral data: the QR code or link used for a purchase, your referral chain and your commission records.
- Device and usage data: IP address, browser and device type, pages viewed, and approximate location derived from IP address.
- Cookies and similar technologies: used to keep you signed in, remember referral codes and understand how the Services are used.
Payment card details are processed directly by our payment providers; we do not store full card numbers.
3. How we use information
- to process and deliver orders, handle returns and provide customer support;
- to create your membership, track referrals, calculate commissions and make payments;
- to send service messages such as order confirmations and commission statements;
- with your consent where required, to send marketing messages (you can opt out at any time);
- to prevent fraud, enforce our Terms and Commission Policy, and keep the Services secure;
- to comply with legal, tax and accounting obligations; and
- to understand and improve the Services.
4. What other Members can see
To make the program transparent, Members can see limited information about sales in their referral chain, such as the product, the date, the level, the commission amount and the buyer's city or country. We do not show referrers a buyer's full name, email, phone number or street address.
5. How we share information
We do not sell your personal information and we do not share it for cross-context behavioural advertising. We share it only with:
- service providers who help us run the Services, such as warehouses, shipping carriers, payment and payout processors, hosting and customer support providers, under contracts that limit their use of the data;
- affiliated companies that help operate BigBCC in different countries;
- authorities when required by law, or to protect the rights and safety of BigBCC, our Members or others; and
- a buyer or successor in connection with a merger, acquisition or sale of assets.
6. International transfers
BigBCC operates warehouses and services in many countries, so your information may be processed outside the country where you live, including in the United States. Where required, we use appropriate safeguards (such as standard contractual clauses) for these transfers.
7. How long we keep information
We keep personal information for as long as needed to provide the Services and for legitimate business purposes, including meeting tax and accounting requirements (generally at least seven years for commission and payment records), resolving disputes and enforcing our agreements.
8. Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your choices and rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. You can unsubscribe from marketing emails using the link in each email.
California residents
Under the California Consumer Privacy Act, as amended, you have the right to know what personal information we collect, use and disclose; to request deletion and correction; to opt out of the sale or sharing of personal information (we do not sell or share it); to limit use of sensitive personal information; and not to be discriminated against for exercising these rights. The categories of information we collect are described in section 2 and the purposes in section 3. You or an authorized agent can make a request by emailing privacy@bigbcc.com. We will verify your identity before responding.
UK and European Economic Area residents
Our legal bases for processing are performing our contract with you (orders and commissions), our legitimate interests (security, fraud prevention and improving the Services), compliance with legal obligations, and your consent (for marketing). You may complain to your local data protection authority.
10. Children
The Services are not directed to anyone under 18, and people under 18 may not become Members. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here with a new "last updated" date and notify you of material changes.
12. Contact us
Big BCC LLC
18008 Sky Park Cir. #100B
Irvine, CA 92614
Privacy requests: privacy@bigbcc.com
General support: support@bigbcc.com